Frequently Asked Questions
From delivery to assembly, from warranty to returns — we've gathered everything people most often wonder about when setting up an Almila room. If you can't find what you're looking for, just write to us.
The estimated delivery time for all our products is 20–30 business days. Once your delivery date is confirmed, our team will contact you. The estimated delivery date is also shown in your order details on the My Account page.
The estimated delivery time for all our products is 20–30 business days. Once your order is ready, it will be shipped with our contracted carrier. When it has been dispatched, your tracking number will be sent by email. You can also check the delivery status and tracking link on the My Account > My Orders page. For large furniture items, our team will call you before delivery to arrange an appointment.
Delivery and installation are free for our furniture products. Our expert team will assemble your furniture at your address. Our team will call to arrange an appointment before delivery, and the product packaging will be opened and checked in your presence. Complementary products such as textiles, rugs, lighting, mattresses, chairs, sofas and poufs do not include installation; delivery of these products is also free.
If the product you receive has been damaged during shipping, the damage must be recorded at the time of delivery. For products with unopened packaging, you can request a return within the statutory withdrawal period. Submit your request via My Account > Support Requests or through the contact page.
Our products are covered by a warranty against manufacturing defects. Allure and Pure bunk beds, the Elegant crib, the Roox bed and Roox desk, as well as commercial products such as mattresses, chairs, sofas and poufs, are covered by a 2-year warranty; all our other products are covered by a 5-year warranty. The warranty does not cover damage caused by misuse, overloading, or contact with moisture or water. To make a warranty claim, simply submit a support request with your order number.
You can pay by credit card or bank transfer/EFT. If you choose bank transfer, we’ll send you the account details once your order is confirmed. We’ll start preparing your order when your payment is received.
If you can't find the answer to your question here
Our team is here to listen on weekdays from 09:00 to 18:00. If you're unsure about choosing a product, the assistant at the bottom right can help too.