KVKK Privacy Notice
Pursuant to Article 10 of the Personal Data Protection Law No. 6698, we explain the purposes for which we process your personal data, with whom we share it, and your rights. This text is for informational purposes and does not require your consent.
Last updated: 16 August 2026
The Turkish original of this text prevails; the translation is for information purposes only.
This text is not a consent form. Where your consent is required to process your personal data, it is requested separately and only for that specific processing activity Explicit Consent Text asks for your preference. Not giving consent will not affect your membership or your shopping.
1. Identity of the data controller
Your personal data, as the data controller, Almila Mobilya A.Ş. (“Almila”) as described below.
| Title | Almila Mobilya A.Ş. |
|---|---|
| Address | 1. OSB 21. Cad. No: 1-G, Melikgazi / Kayseri / Türkiye |
| Phone | +90 (352) 322 19 87 |
| [email protected] | |
| KEP address | [email protected] |
2. Personal data processed
Depending on how you use our site, the following categories of data may be processed:
| Category | Data |
|---|---|
| Identity | First name, last name; Turkish ID number or tax ID number if requested for invoicing |
| Contact | Email address, phone number, delivery and billing address |
| Customer transaction | Order records, cart and favorites information, return and support requests, call/correspondence content |
| Transaction security | IP address, session and login records, cookie records, device and browser information |
| Site usage | Only if you consent to analytics cookies: pages and products viewed, time spent on the site, and click and scroll information. When you sign in to your account, these visit records may be linked to your account; they will not be linked if you withdraw your consent to analytics. |
| Marketing | Only if you have given explicit consent: shopping habits, interests and campaign interaction records |
| Finance | Order amount and payment status. Your card details never reach our systems; payment is completed on the licensed payment institution's page |
3. Purposes of processing personal data
- Creating your membership record and managing your account and session
- Carrying out the order process: formation of the contract, payment, invoicing, delivery and installation
- Handling return, right of withdrawal, warranty and after-sales support requests
- Tracking your requests and complaints, and contacting you
- Ensuring site and account security, preventing fraud and misuse
- Fulfilling legal obligations (tax, commerce, consumer legislation, e-invoice/e-archive, retention periods)
- Producing aggregated, de-identified statistics to improve our services
- Only if you have given explicit consent: sending promotional and marketing messages and offering recommendations based on your interests
4. Legal grounds for processing
Your personal data is processed on the basis of the following conditions listed in Article 5 of the Law:
| Legal basis | For which transactions |
|---|---|
| Necessary for the conclusion or performance of a contract (Art. 5/2-c) | Membership, order, payment, delivery, return and support processes |
| Being expressly provided for by law and fulfilling a legal obligation (Art. 5/2-a, ç) | Invoicing, commercial bookkeeping and document retention, consumer legislation, e-commerce legislation |
| Legitimate interest (Art. 5/2-f) | Site and account security, measuring service quality, defense against legal claims |
| Establishment, exercise or protection of a legal right (Art. 5/2-e) | Dispute, payment collection and warranty processes |
| Explicit consent (Art. 5/1) | Solely for sending commercial electronic messages and marketing analysis |
5. Method of collecting personal data
Your data is collected, fully or partially by automated means, through membership and order forms, contact and support forms, call center and e-mail correspondence, cookies and similar technologies on the site, and transactions you carry out in our stores. For details on the use of cookies, Cookie Policy.
6. Transfer of personal data
Your data may be transferred to the following recipient groups, strictly limited to the purposes above and in accordance with Article 8 of the Law:
- Shipping and logistics companies — name, address and phone number for delivery and installation
- Payment and financial institutions — receiving and verifying the payment
- E-invoice/e-archive and accounting service providers — preparation of documents
- IT infrastructure providers — hosting, e-mail and backup services
- Our authorized retailers and dealers — if your request is fulfilled by the relevant store
- Authorized public institutions and organizations, and judicial authorities — where required by legislation
- Legal, financial advisory and audit consultants — to the extent required by the request
Transfer abroad: As a rule, your personal data is stored on servers located in Türkiye and is not transferred abroad. Where a transfer is unavoidable, one of the appropriate safeguards under Article 9 of the Law, as amended by Law No. 7499, such as an adequacy decision, standard contract, binding corporate rules or a written undertaking, is put in place, and the Board is notified where required.
7. Retention period
Your personal data is retained for as long as the purpose of processing requires and until the limitation and retention periods set out in the relevant legislation expire; once these periods end, it is deleted, destroyed or anonymized. For example, commercial books and documents and invoice records are kept as required by law 10 years, membership records, from the end of the membership, for the duration of the statute of limitations, as for transaction security records, 2 years is retained. Marketing data based on explicit consent stops being processed the moment you withdraw your consent.
8. Your rights (Law, Art. 11)
As a data subject, you can exercise the following rights by contacting us:
- To learn whether your personal data is being processed and, if so, to request information about it
- Learning the purpose of processing and whether it is used in accordance with that purpose
- To know the third parties to whom data is transferred, within Turkey or abroad
- Request a correction if it has been processed incorrectly or incompletely
- Requesting deletion or destruction under the conditions set out in Article 7 of the Law
- Requesting that correction, deletion and destruction operations be notified to third parties to whom the data has been transferred
- The right to object to a result that arises against you from analysis carried out exclusively by automated systems
- Requesting compensation for damages if you suffer harm due to unlawful processing
9. How to apply
Your requests, Communiqué on the Procedures and Principles of Application to the Data Controllerpursuant to; in writing together with information that identifies you, to the address above, to our Registered Electronic Mail (KEP) address, with a secure electronic signature or mobile signature, or from your e-mail address registered in our system [email protected] You can send it to. You can also our KVKK application form you can use; if you are a member, you can download a copy of your data and request account deletion from your account. Your request will be answered by 30 days will be concluded within this period; if the request requires an additional cost, the fee set out in the tariff determined by the Board may be charged. If you are not satisfied with the outcome, you may lodge a complaint with the Personal Data Protection Board.
10. Updates
This privacy notice may be renewed in line with changes in legislation and updates to our processes. The current version is always published on this page; the date at the top of the page shows the last update.