Cancellation and Returns Policy
You can cancel your order before it is shipped, or exercise your right to withdraw without giving a reason within 14 days of delivery. You can submit your request in a few simple steps from the orders page in your account.
Last updated: October 21, 2026
The Turkish original of this text prevails; the translation is for information purposes only.
1. Order Cancellation
Before your order is shipped My Account → My Orders You can open the relevant order from the page and request cancellation using “Cancellation request.” Your payment will be refunded to your original payment method within 14 days at the latest from the date we receive your request.
2. Right of Withdrawal (14 Days)
Under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, from the day you receive the product 14 days you may withdraw from the contract within, without giving any reason or paying a penalty. For orders consisting of multiple items, the period begins on the day the last item is delivered.
- Submit your request using “Withdrawal / return request” on your order page, selecting the items you wish to return; you can attach photos if applicable.
- If the product is assembled, our team will contact you to arrange disassembly and prepare it suitably for the packaging in which you received it.
- The product must be undamaged, except for ordinary use, and used in accordance with the instructions; the consumer is responsible for any loss in value caused by use beyond ordinary use.
3. Cases Where the Right of Withdrawal Cannot Be Exercised
The right to withdraw cannot be exercised for products made specifically in line with the consumer’s requests or personal needs, or made to measure. This is also stated separately in the pre-information form when you place your order.
4. Refund
Within a maximum of 14 days within, all payments, including the product price and any delivery costs, will be refunded using the payment method you used, without any fees or obligations. The time it takes for credit card refunds to appear in your account depends on your bank.
5. Damaged or Defective Product
If you notice damage or missing parts upon delivery, please submit a request with photos or contact us; repair, replacement, or a refund for the product will be considered under your statutory rights.
6. Tracking Your Request
You can track the status of each request you submit on your order page. If you placed an order without signing up, you can access your account using the link in your post-order email.